Q: Do you have a letter of guarantee?

A: I have a letter of assurance in Italy.We will guarantee Unoa Elevation Japan will be held responsible, so please feel relieved.Furthermore, even if there is a certificate (such as engraved marks, etc.) that is made of Unionelle in the product itself, it will be subject to the After service even without a warranty document.


Q: Can I use a gift wrap for presents?

A: I'm very sorry.Gift-enabled with wrapping paper wrapping is not done.This will be a simple response in the ribbon of brandrogo.


Q: Is it possible to have a message card?

A: I'm very sorry.We can deal with it at the moment.


Q: Can you repair a broken chain?

A: Yes, I'm accepted.However, there may be cases in which the repair may not be possible due to the condition of the articles, so please contact the customer service first.We also receive repair at the Unoolaele regular stores across the country.


Q: I left Pierce in one side.Is it possible to purchase only one side?

A: We are also actively responding to half orders in Unooele.However, if there is an inventory in both Italy and Japan, it may not be possible to purchase it depending on the item.Please contact the customer service for the first time.


Q: Can I repair it if it is corrupted?

A: Yes, I'm accepted.However, there may be cases in which the repair may not be possible due to the condition of the articles, so please contact the customer service first.We also receive repair at the Unoolaele regular stores across the country.


Q: When are merchandise that are out of sale?

A: There are a variety of situations, such as goods that are not scheduled to be reentered, or have already arrived in Japan.If you have any products you wish, please don't hesitate to ask us.


Q: What cards can I use for credit card settlement?

A: The following cards are available for credit cards available.
"Visa, Master, UC, Dinus, JCB, American Express, Mitsubishi UFJ Nicos."


Q: Can I change my payment method?

I would like to ask for your inconvenience, but we are currently responding to a credit card payment and the delivery of cash (in cash only).Customers who wish to make a transfer of the price may be asked to confirm the order through a telephone message.


Q: Do you charge a subpotion fee?

A: If you purchase goods with a tax of more than or equal to $5,400, we will bear the burden of the fee for substituting the substitute fee.In all other cases, the tax will be paid as a substitute fee for the \350 tax.


Q: Can I specify a carrier?

A: I'm very sorry.This is the only response to Yamato Transport.


Q: For return and exchange due to product inconvenience?

We are fully managing the quality control of our products, but if there is any deficiency in the product, and if the goods are not damaged at the time of receipt or when goods that are different from the order are received, we will exchange them with the goods at the expense of the shipping charge.We are going to collect your merchandise when we deliver the merchandise for the exchange.and, if the alternatives are not available, you have paid it to the customer.We will refund the full amount of the goods, including the shipping charges and fees.